- Video clips
Download the ITIL V3 big picture poster for free. Registration not required.
An introduction to ITIL 4 and IT service management:
An introduction to COBIT 2019 and IT Management:
An introduction to DevOps and Continuous Delivery:
An introduction to RESILIA and Cyber Resilience:
An introduction to Nudging and Behavioral Economics in IT
Acquisition and implementation of IT Service Management tools
Three approaches to improving capabilities based on best practice:
“ITIL® 4: Drive Stakeholder Value”, lead author: Christian F. Nissen
One of the ITIL® 4 core publications. The ‘ITIL 4 Managing Professional’ range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation.
ITIL® 4: Drive Stakeholder Value contains best practices for shaping and improving the engagement and interaction between a service provider and its stakeholders (the customer journey) and for optimizing the service experience and outcome for all involved stakeholders through value co-creation.
“ITIL® 4: Drive Stakeholder Value. Reference and Study Guide” by Christian F. Nissen
The Drive Stakeholder Value reference and study guide not only helps passing the exam. It also helps establishing, maintaining, and developing effective service relationships in your daily work. The study guide contains a reader’s digest version of the essentials in service co-creation and relationship management. Key topics include customer journeys, understanding customer and market needs, engaging and fostering relationships, specifying and managing customer requirements, designing services, aligning expectations, agreeing service, onboarding, daily interaction and value realisation.
“Passing your ITIL® Foundation Exam” by Christian F. Nissen
Endorsed by the Official ITIL Accreditor and updated in line with the latest syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL V3 Foundation Exam.
The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.
“Menneske og Metamedium” by Christian F. Nissen
A dissertation on cognitive science and semiotics from 1996 (in Danish).
About nudging in IT:
About the Taking Service Forward initiative: